Shipping & Returns

Make sure to contact our Support Team with any particular questions regarding your return.

 

Shipping

  • Please allow up to 2 business days for handling. Though most items will be shipped within 1 business day,
    many of our larger items need 2 business days to determine a pick-up date.

  • In the contiguous United States, smaller items will be delivered in 5 - 7 business days, with many items
    being delivered before (depending on your location.)

  • If the incorrect item is received, contact support using the link above and they will work to sort it out
    immediately

Freight Shipping

  • Larger items are shipped via freight carriers on pallets. As a result, these items can take up to 14 business
    days depending on the carrier's situation at the time.

  • Larger items shipped via freight are dropped off at curbside only and a customer must be available to
    receive the parcel.

  • Additional charges may incur in the event that a customer is unable to accept the delivery in a timelymanner. Impex / Marcypro.com is not responsible for these charges.

Returns

  • Only items returned within 90 days of purchase are eligible for a refund or exchange.

  • Before shipping your return, please contact MarcyPro by clicking the support link above to receive an RA
    number.

  • The returned product must have been purchased directly from MarcyPro.com.

  • The returned product must be in original condition and all accessories must be included and placed in the
    original packaging.

  • Items that are delivered to the customer in damaged condition may be returned immediately. All you need
    to do is open a ticket using the support link above and one of our reps would be more than happy to help
    you attain a return call tag

  • If you find that a part is defective, instead of initiating a return, we highly recommend contacting us and we
    would be more than happy to help you attain a functioning part as soon as possible.

  • Marcy Pro does not accept unauthorized returns. This includes any items returned without a valid or current
    RA number.

  • Any returns returns that fall under buyer's remorse will have a 15% restocking fee associated with them and
    the customer will be responsible for return shipping costs.

 

Exchanges

  • Items that arrive in damaged condition may be exchanged. All you need to do is open a ticket using the
    support link above and one of our reps would be more than happy to help you attain a return call tag and
    set up the replacement.

 

Refunds

  • Refunds will be received based on the initial form of payment

  • If a credit card was used, your account will be credited within 14 business days and it will be shown on your
    following statement depending on the issuing bank / billing cycle.

  • Some items are non-refundable

  • Products returned without a valid RA number will not be refunded or credited.