- Only items returned within 30 days of delivery are eligible for a refund or exchange.
- Before shipping your return, please contact MarcyPro by clicking the support link above to receive detailed return instructions from a customer rep
- The returned product must have been purchased directly from MarcyPro.com.
- The returned product must be in original condition and all accessories must be included and placed in the original packaging.
- Items that are delivered to the customer in damaged condition may be returned immediately. All you need to do is open a ticket using the support link above and one of our reps would be more than happy to help you
attain a return call tag
- If you find that a part is defective, instead of initiating a return, we highly recommend contacting us and we would be more than happy to help you attain a functioning part as soon as possible.
- Marcy Pro does not accept unauthorized returns. This includes any items returned without first speaking to a customer rep
- Any returns returns that fall under buyer's remorse will have a 15% restocking fee associated with them and the customer will be responsible for shipping costs both ways.
Orders that ship via freight / trucking can take over 14 business days to deliver. As we approach the delivery date, the trucking company will contact you at the phone number used to place this order to schedule a drop off date. The trucking company can only drop the order off curbside. (Does not apply to UPS / FedEx / USPS.)
Freight orders take 2 - 4 business days to be picked up, as a result, you will not receive the tracking number for about 3 days
Please feel free to contact us with any questions you may have - M - F 9:00AM - 5:00PM at 1-800-999-8899