Make sure to contact our Support Team with any particular questions regarding your return.
Please allow up to 2 business days for handling. Though most items will be shipped within 1 business day,
many of our larger items need at least 2 business days to determine a pick-up date.
In the contiguous United States, smaller items will be delivered in 5 - 7 business days, with many items
being delivered before (depending on your location.)
If the incorrect item is received, contact support using the link above and they will work to sort it out
- We only ship within the contiguous United States (we do not ship to Hawaii, Alaska, military bases, or U.S. Territories / Possessions.)
Larger items are shipped via freight carriers on pallets. As a result, these items can take up to 14 business
days depending on the carrier's situation at the time.
Larger items shipped via freight are dropped off at curbside only and a trusted person must be available to receive the parcel.
- Additional charges may incur in the event that a customer is unable to accept the delivery in a timelymanner. Impex / Marcypro.com is not responsible for these charges.
Only items returned within 90 days of purchase are eligible for a refund or exchange.
Before shipping your return, please contact MarcyPro by clicking the support link above to receive an RA
The returned product must have been purchased directly from MarcyPro.com.
The returned product must be in original condition and all accessories must be included and placed in the
Items that are delivered to the customer in damaged condition may be returned immediately. All you need
to do is open a ticket using the support link above and one of our reps would be more than happy to help
you attain a return call tag
If you find that a part is defective, instead of initiating a return, we highly recommend contacting us and we
would be more than happy to help you attain a functioning part as soon as possible.
Marcy Pro does not accept unauthorized returns. This includes any items returned without a valid or current
Any returns returns that fall under buyer's remorse will have a 15% restocking fee associated with them and
the customer will be responsible for shipping costs.
Items that arrive in damaged condition may be exchanged. All you need to do is open a ticket using the
support link above and one of our reps would be more than happy to help you attain a return call tag and
set up the replacement.
Refunds will be received based on the initial form of payment
If a credit card was used, your account will be credited within 14 business days and it will be shown on your
following statement depending on the issuing bank / billing cycle.
Some items are non-refundable
Products returned without a valid RA number will not be refunded or credited.