Shipping & Returns

  • Make sure to contact our Support Team with any particular questions regarding your return.

 

Shipping

  • Please allow up to 2 business days for handling. Though most items will be shipped within 1 business day,
    many of our larger items need at least 2 business days to determine a pick-up date.

  • In the contiguous United States, smaller items will be delivered in 5 - 7 business days, with many items
    being delivered before (depending on your location.)

  • If the incorrect item is received, contact support using the link above and they will work to sort it out
    immediately

  • We only ship within the contiguous United States (we do not ship to Hawaii, Alaska, military bases, or U.S. Territories / Possessions.) 

Freight Shipping

  • Larger items are shipped via freight carriers on pallets, these items take 1 - 3 business days to ship

    • Please allow 14 business days (more / less depending on location) for the order to deliver (in case of hiccups during transit.)
    • Orders normally deliver in 6 - 10 business days, but we cannot guarantee it

  • The freight company will contact you at the phone number on file with eBay to schedule a drop off date that works for both parties (2 - 7 business days from pick-up)
    • A phone number is needed for the freight company to schedule delivery. If you did not submit a phone number along with your address, please message us directly.

  • Delivery is normally only Monday - Friday during business hours. Signature is required upon delivery, if the appointment is missed, the carrier will charge a fee for re-delivery.
    •  This is a curbside delivery in which the driver will use a life gate to leave your order at your curbside
    • Drivers do not assist with unpacking, setup, or delivery in to your home

  • Please inspect your order before signing for it. If there is damage or your order seems incomplete, ask the driver to notate it before signing and let us know. We can contact the freight carrier to remedy the issue (please take photos when damage is noted.)
    • You may refuse the order if it appears heavily damaged, please take photos of the damage before the driver leaves in order to expedite the refund / replacement process
    • If the address is changed after the order is picked up, a fee starting from $100 will be applied by the freight company (the exact amount depends on the distance of the new address from the original address.)
      • At time, changing the delivery address will not be possible

  • If the order is cancelled / returned after the order is picked up by the freight company, a charge for shipping will be incurred by the customer for the freight company to pick the order up and return it.

  • If you have any questions or concerns, please contact us before ordering.

  • Additional charges may incur in the event that a customer is unable to accept the delivery in a timelymanner. Impex / Marcypro.com is not responsible for these charges.

Returns

  • Only items returned within 90 days of purchase are eligible for a refund or exchange.

  • Before shipping your return, please contact MarcyPro by clicking the support link above to receive an RA
    number.

  • The returned product must have been purchased directly from MarcyPro.com.

  • The returned product must be in original condition and all accessories must be included and placed in the
    original packaging.

  • Items that are delivered to the customer in damaged condition may be returned immediately. All you need
    to do is open a ticket using the support link above and one of our reps would be more than happy to help
    you attain a return call tag

  • If you find that a part is defective, instead of initiating a return, we highly recommend contacting us and we
    would be more than happy to help you attain a functioning part as soon as possible.

  • Marcy Pro does not accept unauthorized returns. This includes any items returned without a valid or current
    RA number.

  • Any returns returns that fall under buyer's remorse will have a 15% restocking fee associated with them and
    the customer will be responsible for shipping costs.

 

Exchanges

  • Items that arrive in damaged condition may be exchanged. All you need to do is open a ticket using the
    support link above and one of our reps would be more than happy to help you attain a return call tag and
    set up the replacement.

 

Refunds

  • Refunds will be received based on the initial form of payment

  • If a credit card was used, your account will be credited within 14 business days and it will be shown on your
    following statement depending on the issuing bank / billing cycle.

  • Some items are non-refundable

  • Products returned without a valid RA number will not be refunded or credited.