Refund policy

Make sure to contact our Support Team with any particular questions regarding your return.

Returns

  • Before shipping your return, please contact MarcyPro by clicking the support link above to receive detailed return instructions from a customer rep

  • The returned product must have been purchased directly from MarcyPro.com

  • Any returns that fall under buyer's remorse will have a 15% restocking fee associated with them and the customer will be responsible for shipping costs both ways.

  • Items returned due to "Better Price Found" also have a 15% restocking fee associated with them and the customer will be responsible for shipping costs both ways.
  • Only items returned within 30 days of delivery and that are approved are eligible for a refund or exchange.

  • The returned product must be in original condition and all accessories must be included and placed in the
    original packaging.

  • Items that are delivered to the customer in damaged condition may be returned immediately. All you need
    to do is open a ticket using the support link above and one of our reps would be more than happy to help
    you attain a return call tag

  • If you find that a part is defective, instead of initiating a return, we highly recommend contacting us and we
    would be more than happy to help you attain a functioning part as soon as possible.

  • Marcy Pro does not accept unauthorized returns. This includes any items returned without first speaking to a customer representative.

 

Refunds

  • Refunds will be received based on the initial form of payment

  • If a credit card was used, your account will be credited within 14 business days and it will be shown on your
    following statement depending on the issuing bank / billing cycle.

  • Some items are non-refundable

  • Products returned without a valid RA number will not be refunded or credited