Bought as a gift and my husband loves it. Very well made and high quality.
Great machine, everything works smoothly. Had everything I need at home.
I purchased this from a retail outlet and it was shipped via FedEx. The package arrived pretty beat up, the packaging was taped back together. No fault of Marcypro, FedEx was to blame. Anyway, while unpacking we noticed several pieces were missing, I took a couple photos and inventoried what we received. I sent an email to support explaining to situation with a list of missing parts.
I didn't expect to hear anything for a day or so, but Andrea emailed me back within minutes! She just needed proof of purchase, and within 3 emails and about 15 minutes of internet time she had the missing parts scheduled to be shipped the next day. They arrived 4 days later!
WHAT! OMG! AMAZING CUSTOMER SERVICE!!! Thank you Andrea! Give her a raise! Thank you Marcypro, please teach other businesses how customer service should work. We will be buying Marcypro equipment from now on.
I love my MWM-990. It is an extremely versatile machine that is easy to use. Changing desired weight is also very simple as you would expect. It is very compact considering all of the exercises it offers, and it is a nice looking machine. My girlfriend thought it would be an eyesore and take up the whole room, but she was pleasantly surprised how small it was and how it looked after it was built. I assembled the machine alone which took some time, but I made sure all parts were in the packaging and it went very smoothly. I put the machine in an area where I tend to hang out so even on lazy days I make sure I get my exercises in. I recommend this machine to anyone looking for a full body workout.